Bookings and Appointments

• How can I book an appointment?
  You can book online through our website, call us at 01444 849111, or email us with your preferred date and time.
• What is your cancellation policy?
  We require at least 48 hours’ notice for cancellations or rescheduling. Late cancellations will incur a 50% charge of the appointment cost.
• How far in advance should I book?
  We are typically booked 2–4 weeks in advance, but last-minute slots may become available. Contact us to join our waitlist.
• Do I need a consultation before booking a treatment?
  A consultation is recommended before your first treatment to assess your skin and tailor the best approach for you.

Treatment and Skincare Concerns

• Are your treatments suitable for sensitive skin?
  Yes! We offer a range of treatments that can be adapted for sensitive skin. If you’re unsure, we recommend starting with a Customised ProSkin facial.
• Will I experience redness after my treatment?
  Some advanced treatments (e.g., Chemical Peels, Micro-Needling) may cause temporary redness. If you prefer treatments with no downtime, options like CACI Non-Surgical Face Lift, Radio Frequency, or Microdermabrasion are great alternatives.
• Which facial is best for my skin type?
  If you’re unsure, our Customised ProSkin treatment is tailored to your skin’s needs. Alternatively, book a skincare consultation for a professional recommendation.
• Do your treatments help with acne?
  Yes! We offer targeted treatments such as LED Light Therapy, Chemical Peels, and Micro-Needling, which can improve acne and reduce scarring.
• Can I have a facial if I have active breakouts?
  Absolutely! We use gentle yet effective treatments like Deep Cleansing Facials and LED Light Therapy to calm inflammation and prevent further breakouts.
• What is the best treatment for anti-aging?
  Our most effective anti-aging treatments include Radio Frequency Skin Tightening, CACI Non-Surgical Face Lift, and Chemical Peels, which help to firm, smooth, and rejuvenate the skin.
• How many treatments will I need to see results?
  Results vary depending on the treatment. Some treatments, like facials, provide an immediate glow, while others, such as Micro-Needling or Peels, may require a series of sessions for long-term results. Your therapist will discuss a personalized treatment plan with you.
• Can I wear makeup after my treatment?
  For most facials, we recommend waiting at least 24 hours before applying makeup to allow your skin to breathe and absorb the benefits of the treatment.
• Do you sell skincare products?
  Yes! We stock professional skincare brands including Dermalogica, Medik8, Environ, and Alumier, ensuring you can maintain your results at home.