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Here at Winslow Skincare, we strive to create a friendly, inviting and peaceful atmosphere for all of our clients to enjoy. It’s something that we pride ourselves on and also something that our clients value greatly.

When you arrive…

So when you pay a visit to Winslow Skincare you will be invited to visit our tranquil reception area before entering the treatment room, where you will be offered a hot or cold drink of choice, reading material if you are early for your appointment and our friendly reception team are always on hand for a chat! You are also invited to destress and relax if you wish after your treatment as well.  We have a bathroom (with disabled access) and shower facilities at our location for your convenience.

Mobile phones…

Please ask the reception team or your skin consultant if you need access to WiFi and they will provide you with the password.  We are happy if clients wish to use their mobile devices in the reception and the treatment room, as we appreciate that life and work can be 24/7, however, we kindly request that telephone conversations take place in the reception area and not in the treatment room.

Children…

Well behaved children are welcome in our clinic, however, we would highlight to parents and carers that there are items in our treatment room and reception area that are hazardous to young or inquisitive children.  We would suggest if you do need to bring a child with you that you bring something to entertain them with if that’s not possible our team are on hand with pens and paper and creative minds can practice their artistic skills! We also have a large outdoor area and the beautiful Borde Hill Gardens is just a short 2-minute drive away.

Please note that our reception area and treatment room do have steps to access them so larger buggies or prams can be trickier to bring inside. We suggest mentioning at the time of booking if you need to bring little ones with you so we can make sure we have team members on hand to help out if needed.

Wheelchair access…

Our clinic at Borde Hill is located on one level and designed to allow easy access for wheelchair users or those who have difficulties on stairs. Our treatment beds are height adjustable and our toilets are also have full disabled access.  If you are a wheelchair user, or you want to treat someone who is, please speak to a member of our team who will be happy to advise in order to make your experience as stress-free as possible.

Parking…

Our skin clinic has free parking sufficient for all of our clients, so we are sure that you can find a space at any given time. Please note that opposite the clinic is designated parking for the Borde Hill cottages where clients should avoid parking, however, parking throughout the rest of the site is available to clients at any time.

Pets…

Whilst we appreciate some clients cannot be parted from their pets, at our clinic, unfortunately we must maintain a level of hygiene and also be respectful to clients and staff who may have allergies to animals.  We kindly ask that clients do not bring their pets into our clinic unless they are registered assistance dogs.

We hope you enjoy your experience in our clinic and welcome any feedback as to how we can improve our service in any way.

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